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Group Meeting Project ExTEND

Internal group meeting of the research project engineering of service systems for user-generated services (ExTEND), which is funded by the Federal Ministry of Education and Research.

Audience

Members of the group
Practice partners
Invited guests (possibly guest lecture, project sponsor, etc.)
Independent of a registration to the WI

Date and Duration

February 15, 2017

Contact

Martin Semmann
University of Hamburg


Email contact

SAP University Alliances Program – Innovations in Teaching and Research

For may years, SAP SE together with the SAP University Competence Centers (UCC) at Technical University of Munich (TUM) and Otto von Guericke University Magdeburg (OvGU) has been supporting education of students and lecturers with modern business software solutions. In addition to the usage of SAP solutions in teaching, there is an increasing demand for using latest SAP technologies in research projects, especially in the area of applied research. SAP and the UCCs support research institutions (Innovation Labs) and their industry partners, improving and developing the next generation of business software.

This workshop is intended for conference attendees interested becoming an SAP University Alliances member and partnering with the SAP University Competence Centers. Researcher and students already familiar with the SAP UA program learn more about the latest developments and offerings of SAP UA’s teaching and research portfolio and the latest software innovations. The workshop closes with some practical insights and concrete examples of already finished or currently running research projects based of SAP technologies.

Target group:

  • Researchers interested in collaboration with SAP SE and the SAP University Comptence Centers
  • Researchers interested in Big Data and Smart Data projects
  • Researchers interested in Internet-of-Things (IoT) and Industrie 4.0 projects in a SAP context
  • Members and potential members of the SAP University Alliances Program

Date and Duration

February 15, 2017
90 minutes

Chair

Dr. Harald Kienegger, Technische Universität München

Email contact

Organizational Committee:

Dr.-Ing. Michael Nürnberg, SAP University Alliances
Stefan Weidner, Otto-von-Guericke-Universität Magdeburg

Designing Human-Computer Assistance Systems

Initial attempts in information systems (IS) to support users with more comprehensive, integrated assistance failed miserably, such as the famous Clippy by Microsoft. More recent assistance functionalities, primarily in the private life context, such as Apple’s Siri or Google Now, showed their usefulness (Maedche et al. 2016). One research domain that is already mature with regard to human-machine assistance is the automotive sector. For more than 30 years, there has been research into assistance systems that proactively support drivers (Bengler et al. 2014). Assistance systems are also investigated in the human-machine interaction context (Wandke 2005). The IS domain may leverage and learn from the existing (design) knowledge on assistance systems. By tailoring assistance to users’ current context and needs during the interaction with the computer, for example by making use of the sensors or historical user data that many devices nowadays have access to, more advanced assistance systems can provide IS users with added value. Although there are various attempts in IS, especially in the human-computer-interaction community, to study the effects of assistance and to provide concrete solutions in the form of prototypes, a great deal of research is still needed. Thus, designing human-computer assistance systems is a promising research field that deserves more attention in IS research and related communities.
Human-computer assistance systems can be classified along two dimensions: (1) the degree of interaction enabled by the assistance system, and (2) the degree of intelligence of the system (Maedche et al. 2016). The degree of interaction characterizes the assistance systems capability to support users in an ongoing reciprocal and activating dialog using, potentially, different channels (Benyon 2010). The degree of intelligence describes the assistance systems capability to provide guidance or advice (Silver 2006) based on the user’s current activities and usage environment (Gregor and Benbasat 1999). Combining both dimensions, interactive and intelligent human-computer assistance systems enrich the humans’ usage of computer systems in order to help them to perform their tasks better and make better decisions.

Topics

We are interested in manuscripts addressing one of the following topics:
  • Theory-grounded conceptualization of human-computer assistance systems in general and along the two dimensions interactivity and intelligence
  • Design of human-computer assistance systems in the form of decision aids, recommendation systems, virtual assistants, guidance systems, task-support systems, or digital assistance systems
  • Research on the IT-based support of individuals’ working routines in organizational or private life contexts
  • Empirical (qualitative or quantitative) evaluation of human-computer assistance system artifacts in laboratory experiments or field studies
  • Research addressing the context and situation when human-computer assistance systems are required
  • Research on the individuals’ cognitive processes when using human-computer assistance systems and the related outcomes
Manuscripts addressing related topics that are not mentioned explicitly are welcome.

Audience

We invite researchers as well as practitioners with an interest in the conceptualization and design of interactive and intelligent human-computer assistance systems (HuCAS) for supporting users’ task execution and decision-making. Given the broad spectrum of HuCAS and the topics’ interdisciplinary, we invite researchers and practitioners focusing on design science research, human-computer interaction, decision support and decision making, business intelligence and analytics, intelligent user interfaces, and human behavior in IS to advance the topic in the workshop.

Date and Duration

February 12, 2017

Contact

Dr. Stefan Morana, Jella Pfeiffer
Karlsruhe Institute of Technology (KIT)
Karlsruhe Service Research Institute (KSRI)


Email contact

Text Mining as Research Method in Information Systems

The workshop shows how text mining methods and tools can be used to gain insights into the design and use of information systems. It is intended to be a hands-on workshop that shows examples, presents tools, and enables the exchange of experiences.

Audience

The workshop addresses all researchers who are interested in the application of text mining methods for their papers. It also particularly addresses doctoral candidates and junior researchers. The target audience is not limited to participants of the WI 2017, however, a participation is recommended in order to use the conference for the further exchange of ideas.

Date and Duration

February 12, 2017

Contact

Prof. Dr. Jan vom Brocke, Oliver Müller
University of Liechtenstein

Email contact

IS Design and Economic Behavior

Many information systems in the Internet age mediate interactions among individuals and organizations, aggregate preferences, and coordinate actions and resource allocation as a result. Such systems can be seen as software implementations of economic mechanisms. Examples include electronic auction markets, crowd sourcing platforms, matching markets, online labor markets, reputation mechanisms, e-voting systems, or recommender systems.
The design of such Internet-based systems and their outcomes requires an in-depth understanding of the underlying strategic problems a participant is facing and the various behavioral patterns of organizations and human subjects. Not surprisingly game theory, experimental, and behavioral economics have received increasing attention in the recent years as they provide valuable guidelines for information systems design.
For example, game-theory and experimental economics are central in the design of ad auctions, sharing platforms or reputation mechanisms. Moreover, economic theory provides the basis for the design of policy measures to mitigate negative externalities that are created through Internet-based systems such as sharing platforms.
While microeconomic theory provides fundamental models about the equilibrium behavior of players in markets and other complex strategic environments, the design of Internet-based information systems poses many new challenges. For example, IS designers often face utility functions and design desiderata, which are quite different from the ones that are described in microeconomic textbooks. On the other hand, Internet-based information systems allow for the implementation and the analysis of completely new designs, which have not yet been described in the theoretical literature.
Much of the traditional literature in economic theory is focused on the development of formal models explaining economic interaction, less so on systems design. On the other hand, the traditional literature in the design sciences such as information systems, computer science, and operations research does often not consider incentives and the strategic interaction of individuals. In recent years there has been an increasing interaction between these different academic disciplines (e.g., algorithmic game theory).
A central theme in the IS literature has always been the interaction of information systems design and human behavior. Examples include the literature on the adoption of information systems in organizations, but also the research on recommender systems where algorithm design and behavioral models need to be considered together. Therefore, it is not surprising that an increasing number of scholars focuses economic principles of IS design. This line of research can be seen as an engineering arm of economics, and it is rooted in economic theory.

Topics

This workshop series provides a forum for IS researchers interested in the microeconomic foundation of IS and the design of economic mechanisms and respective Internet-based systems. Topics of interest include, but are not limited to the design and economic analysis of
  • auctions markets
  • matching markets
  • coordination platforms
  • reputation mechanisms
  • crowd sourcing and funding platforms
  • sharing platforms
  • incentive systems
  • policy measures for digital markets
  • economics of privacy
  • economics of big data


Audience

Researchers who would like to contribute to building up a European network of researchers interested IS Design and Economic Behavior and who are typically attending conferences or workshops such as WISE, CIST, TEIS, and the Economics of IS-Tracks at ICIS, ECIS etc.

Date and Duration

February 12, 2017

Contact

Prof. Dr. Jan Krämer, Prof. Dr. Dirk Neumann
Uni Passau, Uni Freiburg

Link Universität Paderborn

Email Contact

Design Thinking Bootcamp

An economy driven by creative capabilities brings a new imperative for empathy, collaboration and experimentation. Global networks of organizations and research institutions are challenged to connect with each other and to customers, to quickly react on constantly changing market requirement, to bring innovations faster to market.
Get a taste of the Design Thinking approach and experience the value of engaging with users at an early stage. We’re pleased to present this 2-hour introduction that takes a learning by doing approach.

Audience

Academics and practitioners

Date and Duration

February 12, 2017
120 minutes

Contact

Prof. Dr. Falk Übernickel, Daniel Fendt
University St.Gallen

Email contact

Namics Workshop

Bankkunde werden - Hürden in digitalen Zeiten". Warum Scheindigitalisierung das Neukundengeschäft hemmt - und wie Banken gegensteuern können.

Online Kunde werden: mehr Schein als sein. Eine unschöne Begegnung: mit diesen Worten dürften Kunden den Prozess beschreiben, den sie zur Eröffnung eines Kontos sowie zur Beantragung einer Kreditkarte durchlaufen. Denn wer aktuell Bankprodukte online erwerben will, ist oft in der Filiale, muss mit viel Papier, unzähligen Kontaktpunkten und unübersichtlichen Unterlagen rechnen. Vertraut der Kunde auf das als „unkompliziert“ beworbene Onlineangebot einer Bank, erhält er grösstenteils analoge Erlebnisse, die nicht zu seinen Bedürfnissen passen. Zu diesem Ergebnis kommt die Namics-Analyse “Bankkunde werden: Hürden in digitalen Zeiten“, die den Onboardingprozess bei 14 führenden Banken in Deutschland und der Schweiz untersucht hat.

Termin und Dauer

14. Februar 2017
15:30 Uhr

Ansprechpartner

Will Kölbener, Consultant